Free plan
The free plan costs nothing, so there is nothing to refund. You can use it without adding any payment method.
Cancelling Pro
You can cancel Pro at any time from your account page. Cancelling stops the next renewal. Pro stays active until the end of the billing period you have already paid for, and you will not be charged again.
Refunds on new subscriptions
If Pro is not working for you, you can ask for a full refund within 7 days of your first payment. We may decline refund requests where the service has been heavily used or where we see signs of abuse.
Renewals
Renewal payments are not normally refundable. If you forgot to cancel and have not used Pro since the renewal, contact us within 48 hours and we will look at it case by case.
How to request a refund
Email support@clipavideo.com from the address on your account, with the date of the payment. Approved refunds go back to the original payment method through Stripe, and usually appear within 5 to 10 business days depending on your bank.
Chargebacks
Please contact us before opening a dispute with your bank. We can usually resolve billing problems faster directly, and a chargeback may lead to the account being suspended while it is investigated.